Shipping policy

Shipping policy

Pre-launch notice: OVENIQO is currently a private product preview. Orders are not open and no shipping service is being offered yet.

Before orders open

For every available destination, checkout will show the products available for delivery, the total product price, shipping charge, applicable taxes and any other unavoidable charges before you place an order.

We will publish the dispatch location, available delivery services and realistic estimated delivery range after our suppliers, fulfilment route and carriers have been confirmed. We will not charge a customer until these details are available.

United States

Available states, shipping rates, estimated delivery times and any restrictions will be shown at checkout before orders open. Customers are responsible only for charges disclosed before purchase, except where the law requires otherwise.

European Union

Available EU countries, VAT-inclusive prices, shipping rates, estimated delivery times and any applicable import information will be shown before purchase. Unless a different delivery time is agreed, consumer orders will be delivered within the period required by applicable law. Statutory consumer rights are not limited by this policy.

Address accuracy and tracking

When sales open, customers will be responsible for providing a complete delivery address. Tracking information will be provided where the selected service supports tracking.

Delays, loss and damage

If an order is delayed, lost or arrives damaged, contact us through the Contact page. We will handle the matter according to the applicable consumer law and carrier process. Nothing in this policy excludes rights that cannot lawfully be excluded.

Contact

Questions can be submitted through our Contact page. Final seller identity, business address, fulfilment origin and customer-care email will be published before checkout is enabled.